Reference

Our Terms and Conditions for Taka Bat 15

These terms set out how your account with Taka Bat 15 works — what we ask of you, what you can expect from us, and how we handle deposits made through bKash, Nagad, and Rocket.

Account eligibility requiredbKash, Nagad, Rocket coveredLocal law appliesSubject to change with notice
Taka Bat 15 Our Terms and Conditions for Taka Bat 15
TERMS CONTACT PATHS

Reach Us About Your Account Terms

If something in these terms is unclear or you need to raise a concern about your account, our support team is available through the channels below. We handle queries about account eligibility, wallet transaction disputes involving bKash, Nagad, or Rocket, and requests to close or update your account.

Live Chat Start a chat from inside your account dashboard. This is the quickest way to resolve questions about deposits, withdrawals, or account status under these terms.
Email Support Send your query to our support address listed in the account help section. Include your registered mobile number and a brief description of the issue.
Account Help Centre Our help section covers common terms questions — account verification steps, wallet dispute processes, and how to request an account closure.
HOW WE HANDLE ACCOUNTS

Security, Retention and Your Account Rights

We keep your account data secure using standard encryption practices and do not share it with third parties except where required by law or needed to process your bKash, Nagad, or Rocket transactions. You have the right to request a copy of the data we hold against your account and to ask us to correct inaccuracies.

Account Security

Your account is protected by OTP verification on login. If you suspect unauthorised access, contact support immediately to freeze your account wallet and review recent transactions.

Data Retention

We retain account records for as long as your account is active and for a period afterwards as required by applicable regulations. You may request deletion once your account is closed and balances are settled.

Your Right to Access

You can request a summary of the personal data we hold by contacting support through the email channel. We will respond within a reasonable period as set out in our privacy policy.

Terms Change Notice

We post updated terms on this page and send a notification to your registered mobile number or email. The change date is shown at the top of this page so you always know which version applies.

Common Questions About Our Terms

Here are the questions we hear most often about how these terms work in practice — covering account eligibility, wallet use, and your rights under these terms.

You need to be of legal age in your jurisdiction and confirm that using our service is permitted under your local law. Eligibility depends on the laws of your region, and we do not determine that on your behalf.

Yes. Your account wallet supports deposits and withdrawals via bKash, Nagad, and Rocket, subject to the individual terms of each wallet provider and the limits set in your account settings.

Raise the dispute through our live chat or email support channel. Include the transaction reference from your bKash, Nagad, or Rocket app. We will review the account record and respond as quickly as we can.

We update the terms on this page and send a notification to your registered contact. The effective date at the top of this page always reflects the current version you are agreeing to.

Contact support via live chat or email to request a closure. Any remaining wallet balance will be processed to your registered bKash, Nagad, or Rocket account before the account is deactivated.

Yes. Email our support team from your registered address to submit a data access request. We will confirm what we hold and provide it within a reasonable timeframe under applicable guidelines.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.